RESPONSE TO COVID-19
Last updated: 27 January, 2022.
The health & safety of our guests and staff remains our top priority at The Lord Byron. Like many other businesses, we’re adhering to all advice supplied to us via WHO, The Australian Department of Health, along with all local, state and federal governments, constantly adjusting as the situation develops.
We wanted to update you on the additional measures, policies and procedures that have been implemented across the property, and reassure you that we’re doing everything we can to protect our guests and staff.
A SAFE STAY AT THE Lord Byron
In line with current advice, we may be unable to accommodate guests who have tested positive to Covid-19 in the past 7 days.
If you are uncertain of current regulations, please refer to your relevant government/health advice, including NSW Health.
If you are affected by border closures or travel restrictions, please get in touch with our team as soon as possible at info@thelordbyron.com.au or on (02) 6680 8297. We will happily assist you in rescheduling or cancelling your reservation.
Please note, unfortunately, due to the nature of our property, we are unable to facilitate self-isolation or self-quarantining on site.
BOOKINGS & CANCELLATIONS
During these challenging times, we recognise the need for flexibility surrounding reservations for our guests. As such, we have updated our cancellation policy in response to the current climate and are taking every measure we can to accommodate those affected by these unprecedented circumstances.
Rest assured, we are here to support any guests impacted by these circumstances as best we can.
Should you need to cancel your booking, please either:
(a) In the case that you booked direct at thelordbyron.com.au, please email our team at info@thelordbyron.com.au with the following information:
- Name
- Email address
- Booking reference number
(b) If you booked via a 3rd-party website (e.g. Booking.com, Agoda, etc.) you will need to contact them directly to discuss the cancellation and their respective policies.
YOUR STAY
To ensure you can continue to travel with confidence, we have updated our policies and procedures across all locations in line with medical and government advice.
As such, we have made the following operational changes across our property:
- Actively promoting good hygiene practices & awareness through clear signage posted throughout the property
- Introduction of hand sanitising stations throughout all communal areas
- Upholding and regulating physical distancing protocols through clear signage, floor markers, and security in public/common areas;
- Monitoring any/all gatherings in-line with government restrictions
- Intensifying our deep cleaning procedures through the property, in line with government standards
- Implementing increased sanitization of all communal areas and rooms through increased daily housekeeping schedule
For further information on the steps we are taking, or for advice on an upcoming trip, please be sure to email our friendly for the most up to date information.
Rest assured, our team has your back every step of the way.
If in doubt, please reach out and speak to our team directly.
Kindly,
The Lord Byron Management
*Please note: Any cancellations within 24-hours of check-in will be treated on a case-by-case basis.